Frequently Asked Questions

If you are unable to find an answer to your question, please contact our Customer Service team
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  • Ordering & Purchasing

  • Payment & Shipping

  • Product Information

  • After-Sales Service

How can I get a quote or buy from NBHanyuan Lighting?

  If you are interested in making a purchase or would like a quote, contact our sales team on +86-574 5571 5880 / +86-574 5571 5881 or complete the form on Here.

What's your MOQ? Can I order small order QTY at the first time?

  We offer flexible MOQ, customized to meet your unique needs. Depending on the model, style and size of your business, our team of professionals will design the most suitable sourcing strategy for you, ensuring flexibility and cost-effectiveness.

Can I place some samples for testing and checking before placing the order?

  We appreciate the chance to collaborate with you and encourage you to begin by communicating with us, allowing us to gain a more accurate understanding of your project's requirements. Our expert team will then assess whether to offer sample support, taking into account product attributes, project size, and your particular needs.

Can you do ODM, OEM products?

  We fully support ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing) orders and are committed to providing customized solutions for your brand. Whether you need to design a product from scratch or optimize an existing product, our professional team will assist you to ensure that your needs are precisely realized.

How long does the ordering process take?

  Our standard ordering process typically takes 30-45 business days, which will be adjusted based on product complexity and order size. We are committed to providing each customer with an efficient and transparent service experience to ensure that projects move forward on time. For shorter lead times, our team will provide a customized expedited solution based on your needs and ensure product quality is not compromised. Please feel free to contact us and we will do our best to assist you in optimizing your process.

How can I modify or cancel my confirmed order?

  Orders cannot be canceled after submission, but if you need to modify your order information, our team will do our best to assist you. Please contact us as soon as possible and we will do our best to fulfill your modification needs according to the order processing progress.

Which payment terms do you accept?

  We support a variety of flexible payment methods, including PayPal, Telegraphic Transfer (T/T) and Letter of Credit (L/C), to meet your business needs. No matter which method you choose, we will ensure the security and convenience of the transaction.

How do you ship the goods and how long does it take to arrive?

  We provide diversified transportation solutions, including sea freight, air freight and international express delivery to meet your diverse needs. Our logistics team will recommend the most suitable mode of transportation according to the size of your order, urgency and cost budget to ensure that your goods arrive at their destination efficiently and safely.

Which markets do you sell your lighting products to?

  Our lighting products are sold worldwide, including major markets in Europe, North America, Australia and Asia. With excellent product performance and innovative design, our products are widely favored by customers in these regions.

What is the IP rating of your products?

  Our lighting products possess diverse waterproof ratings, such as IP44, IP54, IP65, and IP67, to satisfy the requirements of varying environments.

Do your products have any certifications?

  Of course, our products are certified by TÜV Rheinland for EU Directives compliance and follow Ethical operations ethical operation standards to ensure global market access, quality and safety, as well as full environmental and social responsibility. Details can be viewed here.

What is the warranty period for your products?

Our products come with a 2-5 year warranty, depending on the product type and related terms. For technical support, please feel free to contact our professional team and we will do our best to assist you in solving any problems. In addition, we also provide free high-quality product images, videos and other marketing support materials to help you promote your brand and market expansion.
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Any other questions?

Contact our customer service team for personalized assistance:

TEL & FAX:

+86-574 5571 5880

+86-574 5571 5881

+86-574 8805 5881 (FAX)

Bussiness Hour:

Monday to Friday, 9:00AM - 18:00PM (GMT +8)

EMAIL:

sales@nblighting.com